Help center
How can we help?
The answers operators ask most, grouped by topic. Can't find it? Reach the team from the contact page.
Getting started
How long does setup take?+
Most operators are live in an afternoon. Setup seeds your positions and rules from your industry, and you can copy a week forward instead of starting blank.
Do I need a credit card to try it?+
No. You can spin up a real workspace and explore the product before you ever enter payment details.
Can I import my existing team?+
Yes. Invite your team by email or add them during setup, and assign roles as you go.
Scheduling & coverage
How does auto-fill decide who to place?+
It ranks candidates on skills, availability, compliance rules, fairness and cost, and shows the reason on every pick.
Can I control how much the agent does?+
Yes. Set it to suggest only, act with approval, or act and report. You're always in control of its autonomy.
What happens at publish?+
The week is checked for overtime and availability conflicts; blocking issues must be resolved before staff are notified.
Time, pay & compliance
How do employees clock in?+
Via a shared kiosk with a PIN and an optional verification photo, or from their own device.
Does Formclock do payroll?+
It produces payroll-ready timesheets and exports a clean CSV for your provider; native integrations are on the roadmap.
How are compliance rules handled?+
As versioned, declarative rule packs the scheduling engine enforces before every publish.
Security & data
Is my data isolated from other companies?+
Yes. Every workspace is strictly tenant-scoped; data access is org-scoped at the data layer, not just the UI.
Do you have role-based access?+
Yes. Roles rank from Admin to Employee and are enforced on the server, so people only see and do what their role allows.
Is everything auditable?+
Automated and privileged actions are written to an audit log, and automation like auto-fill is reversible.